30-Day Money-Back Guarantee
We are extremely confident in the quality of the AuraEye Smart Massager. That's why we offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund.
How to Return an Item:
- Contact our support team at support@getauraeye.com with your order number and request.
- We will send you a return merchandise authorization and shipping label instructions.
- Pack the device in its original packaging with all included accessories (USB-C cable, travel bag, manual).
- Ship the package back to our designated return center.
Refund Processing:
Once your return is received and inspected, we will send you an email confirmation. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within 3-5 business days.
Damages and Defective Units:
Every order is backed by a 1-Year Warranty. If your massager arrives damaged or fails due to a technical error, please contact us immediately to get a free replacement unit shipped to you.